CATI – Telephone Interviewing

We use a professional telephone call center in Prague at Barrandov as well as a large network of interviewers calling from home.

We use an automatic dialing system connected to VoIP that optimizes data collection timings and costs.

There are many fields we have experience in such as healthcare, logistics, IT, telco, construction, food industry, energy and many more.

We conduct telephone surveys through our partner agencies abroad as well (e.g. Slovakia, Germany, Poland).

It was really a very difficult choice to change in just a month our main questionnaire platform for our ad-hoc projects. You although made it look really easy and without any major issue or faults so far.

Grigoris Vanas, Data Analyst
Braincandy

Data Collect has been a longlasting partner for our CATI fieldwork needs in the Czech Republic and Slovakia. During the years we have shifted more and more of our projects for these countries into their hands, among them many trend-researches. Besides their strong skills in fieldwork, we also cherrish their flawlessness in data-processing and flexible recaction to unexpected client-needs.

Ansgar Löhner, Managing Director
Imas

I am super satisfied with Data Collect. Our cooperation with this company lasts for more than 10 years now. In that time I have experienced Data Collect as a competent, reliable and extremely customer-friendly specialist in CATI and CAWI research. The data quality has always been excellent, even in projects with difficult target groups. Often, our projects have short term deadlines or last minute changes in the study setup. Data Collect was always very helpful and flexible – plus they have very short reaction times. There is nothing I would complain about and would definitely recommend this agency – 10 out of 10 stars.

Kevin Singh, Research Supervisor
management consult | Dr. Eisele & Dr. Noll GmbH

Data Collect has been a longlasting partner for our CATI fieldwork needs in the Czech Republic and Slovakia. During the years we have shifted more and more of our projects for these countries into their hands, among them many trend-researches. Besides their strong skills in fieldwork, we also cherrish their flawlessness in data-processing and flexible recaction to unexpected client-needs.

Ansgar Löhner, Managing Director
Imas

I am super satisfied with Data Collect. Our cooperation with this company lasts for more than 10 years now. In that time I have experienced Data Collect as a competent, reliable and extremely customer-friendly specialist in CATI and CAWI research. The data quality has always been excellent, even in projects with difficult target groups. Often, our projects have short term deadlines or last minute changes in the study setup. Data Collect was always very helpful and flexible – plus they have very short reaction times. There is nothing I would complain about and would definitely recommend this agency – 10 out of 10 stars.

Kevin Singh, Research Supervisor
management consult | Dr. Eisele & Dr. Noll GmbH

It was really a very difficult choice to change in just a month our main questionnaire platform for our ad-hoc projects. You although made it look really easy and without any major issue or faults so far.

Grigoris Vanas, Data Analyst
Braincandy

CATI Studio / Call Center

 

Our call center in Prague is fully equipped and kept up to date for latest CATI market esearch needs. Thanks to OpenSurvey, our user-friendly interviewing software, we can easily follow the atest research trends and methods.
We can also use a network of interviewers calling from home. It is not unusual that we utilize up to 160 telephone stations within a day. Survey quality control is assured by our experienced supervisors.

Supervision

The work of our interviewers is monitored by our experienced supervisors. We perform a continuous audiovisual monitoring of ongoing telephone surveys.

Interviewers

Our interviewers are trained on regular basis in order to be adequately prepared for a given project, as well as in general. We carefully recruit them through our team of specialists.

Interviewing Logic

We use our own “in-house” questionnaire software to ask questions according to uestionnaire logic. The interviewer is led through a script which is based upon the respondent’s replies to the preceding questions. In this way we keep inconsistencies from human error to a inimum.

Audiovisual Control

Continuous monitoring of interviews by our supervisors is a guarantee of quality data collection. We monitor 30% of interviews. We also offer our clients a quiet meeting room where they can remotely listen to their surveys being performed.

Callback Control and Conversation Feedback

We check the quality of interviews made along with our client requirements. We can track all interviews, store them as audio files and thereby spot frauds straight away.

Ethical Code of Conduct

We take a responsible approach to interacting with the public. We do our best to earn a good reputation – not only for our firm – but especially for the whole field of market research in general. We enable to opt out phone numbers of those who do not wish to be contacted for market research purposes.

This option to opt out is offered on our website as well. We keep on updating this ‘do not call’ list and have disposed of more than 35,000 of such numbers.

Interviewers

Calls annually

Projects annually

Offered CATI Products

 

Telephone Interviewing

 

The core of our work is conducting both ad hoc individual projects as well as long-term surveys (trackings).

We offer an optimal combination of CATI/CAWI projects to achieve the most accurate representative sample.

We have experience in many kinds of research fields: public opinion research, customer satisfaction, loyalty index, brand recognition, positioning, potential, coolhunting, feedback promo action, pre/post test communication campaigns etc.

We will gladly assist you in determining the best solution for your project.

 

Telephone Omnibus

 

CATIBUS is omnibus market research survey conducted via telephone. Clients split the costs, as each of them put questions into a questionnaire that is a mixture of various topics from several clients.

In the end every client gets results for their questions (demographics included) usually within a week. We offer CATIBUS regularly every month.

If you have any further questions, do not hesitate to contact us. We will gladly provide you with all details regarding CATIBUS.

 

Mystery Calling a Emaling

 

Mystery calling is used to gauge the level of customer care a company provides. Using a prefabricated scenario, our trained employee masquerades as a real customer.

With mystery calling you can measure the skills and expertise of customer service operators, their willingness to be helpful, call duration, waiting time, the effectiveness of communication, etc.

Satisfaction Analysis

Employee Satisfaction

With the help of our trained operators, we can easily and deeply examine employee satisfaction in your company.

With extensive experience, we will be happy to advise you on how to learn about the atmosphere in your company and what anyone would hardly tell you personally.

Retention Analysis (Churn Analysis)

The method is used to determine the reasons why clients, customers, subscribers, or employees are leaving your company or quit your services.

With us you will find out not only why are you losing people, but also what to do to make them stay or return.

Offered CATI Products

 

Telephone interviewing

 

The core of our work is conducting both ad hoc individual projects as well as long-term surveys (trackings).

We offer an optimal combination of CATI/CAWI projects to achieve the most accurate representative sample.

We have experience in many kinds of research fields: public opinion research, customer satisfaction, loyalty index, brand recognition, positioning, potential, coolhunting, feedback promo action, pre/post test communication campaigns etc.

We will gladly assist you in determining the best solution for your project.

 

Telephone Omnibus

 

CATIBUS is omnibus market research survey conducted via telephone. Clients split the costs, as each of them put questions into a questionnaire that is a mixture of various topics from several clients.

In the end every client gets results for their questions (demographics included) usually within a week. We offer CATIBUS regularly every month.

If you have any further questions, do not hesitate to contact us. We will gladly provide you with all details regarding CATIBUS.

 

Satisfaction Analysis

Employee Satisfaction

With the help of our trained operators, we can easily and deeply examine employee satisfaction in your company.

With extensive experience, we will be happy to advise you on how to learn about the atmosphere in your company and what anyone would hardly tell you personally.

Retention Analysis (Churn Analysis)

The method is used to determine the reasons why clients, customers, subscribers, or employees are leaving your company or quit your services.

With us you will find out not only why are you losing people, but also what to do to make them stay or return.

Mystery calling a emaling

 

Mystery calling is used to gauge the level of customer care a company provides. Using a prefabricated scenario, our trained employee masquerades as a real customer.

With mystery calling you can measure the skills and expertise of customer service operators, their willingness to be helpful, call duration, waiting time, the effectiveness of communication, etc.

Fields and Industries

In case you are interested in particular field of research, find out what we have done and what we can offer.

ICT & industry

Brand recognition and its use, image, customer segmentation, loyality, satisfaction, communication, ad test, price and product tests

 

Public opinion

 

What can we do?

  • to get representative samples we use a method of random digit dialing
  • making quota withdrawals
  • making random household picks with a use of „closest birthday“ method
  • collect selection samples around the size of 5 000 over repondents
  • gather public opinion that is important for making political decisions on regional as well as international level
  • Questionning from client databases

 

What experiences do we have?

 

  • hundreds of adhoc projects and tracking studies with sample sizes of 100 – 12 000 respondents conducted
  • cooperation with a majority of czech research agencies as their data suplier

Political research

 

What can we do?

  • Political situation tracking
  • Election model creation

 

What experiences do we have?

  • Extensive researches on large representative samples
  • Data collection before elections to senate, house of commons, presidential election and also before election to europarliament
  • Data collection for major politic players and within longterm studies focused on czech voters
  • Cooperation with Slovakian research agencies

Energy

 

What can we do?

  • Questionning decision makers in the field of energy in companies but also in households
  • Targeting companies according to a turnover size and the energy consumption
  • Target gas users, electricity and combination of these
  • Questionning from client databases

 

Automotive

 

What can we do?

  • Questionning of fleet managements
  • Target companies using utility cars or personal cars
  • Target companies using leasing products
  • Questionning the population of various demographic and car brand ownership
  • Questionning from client databases

 

Construction

 

What can we do?

  • Questionning of a construction companies architectural/project office or builing materials sellers
  • Target construction companies according to its specialization (demolition works, building constraction, interior finishings etc.)
  • Target companies according to a number of employees
  • Questionning in The Czech Republic as well as Slovakia, we ensure a technical matter (questionnaire scripting, hosting, databases) and run the fieldwork itself through our partnership network
  • Questionning the population which plan on building the house or household refurbishment
  • Questionning from client databases
  • Mystery calling

 

 

What can we achieve together?

 

  • Adhoc as well as tracking studies, measurement of longtime construction trends

Finances & insurance

 

What can we do?

  • Questionning of decision makers in the field of finances in small and middle sized companies as well as corporations and micro firms
  • Target companies according to a number of employees, turnover size and its field
  • Target companies according to what banks and financial products they use (e.g. credit products, insurance products etc.)
  • Questionning from client databases
  • Mystery calling

 

What can we achieve together?

 

  • Brand recognition and brand market placement, market segmentation, customer satisfaction and their loyality, rate of product recommendation and its usage, testing of communication concepts, campaign testing, verify activities of sales representatives.

Health Care

 

What can we do?

  • Questionning GPs of various specializations such as pediatrics, gynecologists, dermatologists, internists, cardiologists, ophthalmologists, ulorologists and many others
  • Questionning in pharmacies, pharmacists and pharmaceutical assistens
  • Questionning in the Czech Republic as well as Slovakia, we ensure a technical matter (questionnaire scripting, hosting, databases) and run the fieldwork itself through our partnership network
  • Questionning of managements and decision makers of hospitals and other health care institutions
  • Questionning the population along various demographic and healthcare profile groups
  • Conducting indepth interviews via phone calls
  • Questionning from client’s databases
  • Mystery calling

 

What can we achieve together?

 

  • Finding out a brand awareness and brand market placement, market segmentation, customer satisfaction and loyality, rate of product recommendation and its usage, testing of communication concepts, campaign testing, verify activities of sales representatives.